Plotagon Story Support
Common application and login problems
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Frequently Asked Questions
Plotagon is a fun application for iOS and Android that lets anyone create animated videos in seconds. Write your story, choose characters, and press play.
Plotagon Story is free to download and use. It includes four preinstalled characters and two preinstalled scenes, and you can download additional characters and scenes for free. You can buy even more characters and scenes through our in-application store, but the free items should give you a good start!
Plotagon is available for iPhone, iPad and Android. Look at our system requirements to make sure you will be able to use it on your device.
If you want to use Plotagon on a desktop computer, you can download and subscribe to Plotagon Studio – and get even more features and content!
The user interface of Plotagon is in English, but it is so easy that only a basic knowledge of English is necessary to use the app. Plotagon comes with male and female English-language digital voices, and we have dozens of other voices in a range of languages available for purchase. Learn more about our range of digital voices from the Acapela Group. You can also record your voice, and the application will sync the characters lips to the sound of your voice in any language.
If you plan on creating videos for business or commercial purposes we recommend that you use Plotagon Studio instead. Plotagon Studio includes advanced content and features as well as commercial rights to the movies you make.
On iPhone and iPad, you buy characters and scenes as In-App Purchases using your Apple ID. On Android you use your Google Play Store account.
Yes you can! Characters and scenes are tied to your Plotagon account, no matter where you bought them. If you are on a new device, log into your account and go to the Store tab and click Purchases and then Restore Purchases.
If you can’t remember the password for your account you can get a new one here. Please note that you need an email address connected to your account. If you don’t receive the email with your new password, check your spam filter!
You can save an MP4 file to your device’s hard drive or camera roll. From there, you can share them with friends, with Facebook, Twitter, YouTube, or other social media or video-sharing services.
We had a bug a while back where some of the music made the app freeze while rendering. Go to your music lists in the app. Scroll to the bottom. Click “download more music”. Do the same for sound effects. This will update the faulty music files.
It can take a long time before the render starts, the app starts with rendering the music and the voices so if you have a long video with a lot of music it can take a while.
The possible length of your plot varies depending on the device you are using. This is related to the size of the generated video file in combination with the amount of memory on your device. If you want to tell an epic story, try making into shorter episodes instead.
A good tip is to restart the app before you render, especially if you have worked on your plot for a long while. Restarting makes sure the app has enough memory to render.
You need to be online to log in to the app, and to purchase content. Thumbnails of scenes might be black if you are not online, and if you have not downloaded scenes or clothes they will not be available. But there is no need to be online while you are creating.