Support 2018-04-12T13:22:13+00:00

TECHNICAL SUPPORT

TECHNICAL SUPPORT

Please select your Plotagon product.

Common application and login problems

  • Check your Internet connection.
  • Log out of the application and then log back in.
  • Restart the Plotagon application.
  • Restart your computer or device.
  • Make sure you are using the latest version of Plotagon Story.
  • Consult our Frequently Asked Questions (FAQ).

Forgotten passwords

  • Reset your password here.

Contact Plotagon Support

Common application and login problems

  • Check your Internet connection.
  • Log out of the application and then log back in.
  • Restart the Plotagon application.
  • Restart your computer or device.
  • Check the expiration date of your subscription.
  • Make sure you are using the latest version of Plotagon Education.
  • Consult our Frequently Asked Questions (FAQ).

Forgotten passwords

Teachers: Reset your password here.

Students: Ask your teacher for help with your password, or log in with your Google or Microsoft account.

Single Sign On

Google Education and Microsoft Education logins are only valid for customers who have purchased valid licenses.

To get started, Teachers can log in to our admin system and either type in or upload a .csv file of their user information.

Network issues

If you are on a school network that may be blocking traffic, then ask your IT department to whitelist our domains and content hosting domains: *plotagon.com, api.education.plotagon.com, s3.amazonaws.com, and cloudfront.net. Plotagon also uses ports 80 and 443.

Contact Plotagon Support

Common application and login problems

  • Check your Internet connection.
  • Log out of the application and then log back in.
  • Restart the Plotagon application.
  • Restart your computer or device.
  • Check the expiration date of your subscription.
  • Make sure you are using the latest version of Plotagon Studio.
  • Consult our Frequently Asked Questions (FAQ).

Forgotten passwords

Reset your password here.

Network issues

If you are on a corporate or school network that may be blocking traffic, then ask your IT department to whitelist our domains and content hosting domains: *plotagon.com, api.education.plotagon.com, s3.amazonaws.com, and cloudfront.net. Plotagon also uses ports 80 and 443.

Contact Plotagon Support