Support 2018-06-06T16:56:33+00:00

TECHNICAL SUPPORT

TECHNICAL SUPPORT

Select your Plotagon product

System requirements

Windows

1 GB free hard drive space
Intel Core i5-3230M equivalent or greater
1024×768 screen resolution
Win 7, 8, 8.1, 10 (64bit)
Notebook graphics card with at least 512MB memory (GeForce GT 520Mx equivalent or better)
DirectX 11
4GB RAM

Mac OSX

1 GB free hard drive space
Open GL 2.0
1024×768 screen resolution
MacOS 10.12 or newer
Mac mini late-2012 equivalent or newer

iOS

1 GB free memory
iOS version 10.0 +
iPad mini 4 (a1538) or greater
iPhone 6 or greater

Android

1 GB free memory
Open GL 2.0
2GB RAM
Android Api version 23 (Android 5.0) or newer
ASTC or PVRTC hardware texture support (about 50% of devices support this)
Samsung S6 equivalent or greater

Common application and login problems

  • Check your Internet connection.
  • Log out of the application and then log back in.
  • Restart the Plotagon application.
  • Restart your computer or device.
  • Make sure you are using the latest version of Plotagon Story.
  • Consult our Frequently Asked Questions (FAQ).

Forgotten passwords

  • Reset your password here.

Contact Plotagon Support

System requirements

Windows

1 GB free hard drive space
Intel Core i5-3230M equivalent or greater
1024×768 screen resolution
Win 7, 8, 8.1, 10 (64bit)
Notebook graphics card with at least 512MB memory (GeForce GT 520Mx equivalent or better)
DirectX 11
4GB RAM

Mac OSX

1 GB free hard drive space
Open GL 2.0
1024×768 screen resolution
MacOS 10.12 or newer
Mac mini late-2012 equivalent or newer

iOS

1 GB free memory
iOS version 10.0 +
iPad mini 4 (a1538) or greater
iPhone 6 or greater

Android/Chromebook

1 GB free memory
Open GL 2.0
2GB RAM
Android Api version 23 (Android 5.0) or newer
ASTC or PVRTC hardware texture support (about 50% of devices support this)
Samsung S6 equivalent or greater

Additional Chromebook requirements

Android compatible (See this list of devices
Android version 23 or newer
ASUS chromebook flip (C100p) equivalent or greater

Common application and login problems

  • Check your Internet connection.
  • Log out of the application and then log back in.
  • Restart the Plotagon application.
  • Restart your computer or device.
  • Check the expiration date of your subscription.
  • Make sure you are using the latest version of Plotagon Education.
  • Consult our Frequently Asked Questions (FAQ).

Forgotten passwords

Teachers: Reset your password here.

Students: Ask your teacher for help with your password, or log in with your Google or Microsoft account.

Single Sign On

Google Education and Microsoft Education logins are only valid for customers who have purchased valid licenses.

To get started, Teachers can log in to our admin system and either type in or upload a .csv file of their user information.

Network issues

If you are on a school network that may be blocking traffic, then ask your IT department to whitelist our domains and content hosting domains: *plotagon.com, api.education.plotagon.com, s3.amazonaws.com, and cloudfront.net. Plotagon also uses ports 80 and 443.

Contact Plotagon Support

System requirements

Windows

2 GB free hard drive space
Intel Core i5-3230M equivalent or greater
1024×768 screen resolution
Win 7, 8, 8.1, 10 (64bit)
Notebook graphics card with at least 512MB memory (GeForce GT 520Mx equivalent or better)
DirectX 11
4GB RAM

Mac OSX

2 GB free hard drive space
Open GL 2.0
1024×768 screen resolution
MacOS 10.12 or newer
Mac mini late-2012 equivalent or newer

Common application and login problems

  • Check your Internet connection.
  • Log out of the application and then log back in.
  • Restart the Plotagon application.
  • Restart your computer or device.
  • Check the expiration date of your subscription.
  • Make sure you are using the latest version of Plotagon Studio.
  • Consult our Frequently Asked Questions (FAQ).

Forgotten passwords

Reset your password here.

Network issues

If you are on a corporate or school network that may be blocking traffic, then ask your IT department to whitelist our domains and content hosting domains: *plotagon.com, api.education.plotagon.com, s3.amazonaws.com, and cloudfront.net. Plotagon also uses ports 80 and 443.

Contact Plotagon Support