FAQ 2018-06-21T16:22:08+00:00

FAQ

Frequently Asked Questions

FAQ

Frequently Asked Questions

What is Plotagon Story? 2018-03-05T15:22:59+00:00

Plotagon is a fun application for iOS, Android, Mac and Windows that lets anyone create animated videos in seconds. Write your story, choose characters, and press play.

I would like to use Plotagon in my learning environment. Is there another way? 2018-12-05T15:37:35+00:00

Yes, our flagship Plotagon Studio application for Mac and Windows has all of our content and advanced features for e-learning and education professionals.

I have a valid license. How can I manage my teacher and student accounts and passwords? 2018-12-05T15:36:36+00:00

You can continue to log in to our Admin site using your Plotagon Education username and password in order to manage your users and reset passwords.

I need to download the Plotagon Education application again. How do I do that? 2018-12-05T15:36:53+00:00

If you have a valid Plotagon Education license and need to download the application again, visit our Download Education page to get the Mac or Windows version and to find links to the App Store and Play Store for the iOS and Android versions.

I love using the Plotagon Education lesson plans with my students. Are they still available? 2018-12-05T15:37:14+00:00

Yes, you can view them all on our Lesson Plans page.

I have purchased a Plotagon Education license. Can I continue to use it? 2018-12-05T15:36:21+00:00

Yes, you can continue to use the Plotagon Education application until your license expires.

What is happening to the Plotagon Education application? 2018-12-05T15:36:02+00:00

Plotagon is discontinuing the Plotagon Education application. Users who have valid licenses may continue to use the application through the end of their license period, but we will no longer sell new licenses after December 31, 2018.

How do I get Plotagon Story? 2018-03-22T17:10:46+00:00

The iPhone and iPad version is available on the App Store, and the Android version in the Google Play Store. The Mac and Windows versions are available here on our website.

What does Plotagon Story cost? 2018-03-05T15:24:16+00:00

Plotagon Story is free to download and use. It includes four preinstalled characters and two preinstalled scenes, and you can download additional characters and scenes for free. Then you can buy even more characters and scenes through our in-application store.

Which platforms is it available on? 2018-03-05T15:27:00+00:00

Plotagon is available for iPhone, iPad, Android, Mac, and Windows. The videos you create and publish can be viewed on any computer or mobile on plotagon.com.

What languages is it available in? 2018-04-12T13:29:10+00:00

The user interface of Plotagon is in English, but it is so easy that only a basic knowledge of English is necessary to use the app. Plotagon comes with male and female English-language digital voices, and we have dozens of other voices in a range of languages available for purchase. Learn more about our range of digital voices from the Acapela Group. You can also record your voice, and the application will sync the characters lips to the sound of your voice in any language.

Can I use Plotagon Story to make videos for business or commercial purposes? 2018-03-22T17:02:09+00:00

If you plan on creating videos for business or commercial purposes we recommend that you use Plotagon Studio instead. Plotagon Studio includes advanced content and features as well as commercial rights to the movies you make.

How do I buy additional characters and scenes? 2018-04-12T13:24:22+00:00

On iPhone and iPad, you buy characters and scenes as In-App Purchases using your Apple ID. On Android you use your Google Play Store account. On Mac and Windows, the first time you make a purchase you will be asked to enter your credit card details on our website.

If I buy characters and scenes on one device, can I use them on other devices? 2018-03-05T15:26:10+00:00

Yes you can! Characters and scenes are tied to your Plotagon account, no matter where you bought them. If you are on a new device, log into your account and go to the Store tab and click Purchases and then Restore Purchases.

What if I forgot my password? 2018-04-12T13:30:55+00:00

If you can’t remember the password for your account you can get a new one here. Please note that you need an email address connected to your account.

How do I publish the videos I’ve made with Plotagon? 2018-09-28T13:40:48+00:00

You can save an MP4 file to your device’s hard drive or camera roll. From there, you can share them with friends, with Facebook, Twitter, YouTube, or other social media or video-sharing services.

Can I make animated videos about anything? 2018-03-22T16:50:04+00:00

We want Plotagon to be a welcoming place for everybody. This means that you can’t make videos that have sexually explicit, profane or obscene language, or videos with hateful and racist content. Also, you can only make videos with stories that you’ve created yourself. You can’t copy paste dialogue from famous movies or TV shows. Please see our Terms of Use for the full list of things you can and cannot do.

Who owns what I make with Plotagon? 2018-03-22T16:50:52+00:00

You, of course, own the rights to the stories that you write. However, we own the characters, environments, animations, music, sounds, etc that are part of Plotagon. Please see our Terms of Use for the full terms.

What is happening with the Plotagon Story application? 2018-10-23T12:15:11+00:00

Plotagon Story remains a tool for making great animated videos. We are removing the option to upload the videos to Plotagon servers and watch them inside our app.

What is the maximum length of a Plotagon video? 2018-03-05T15:31:14+00:00

The possible length of your plot varies depending on the device you are using. This is related to the size of the generated video file in combination with the amount of memory on your device. If you want to tell an epic story, try making into shorter episodes instead.

Do I have to be online when using Plotagon? 2018-03-05T15:31:56+00:00

You need to be online to log in to the app, to purchase content, and to publish your animated video. But while you are creating there is no need to be online.

Since the drafts are saved locally, will they still be there when I reinstall? 2018-03-05T15:33:48+00:00

If you are on a Mac or PC they will, but if you are on an iPhone, iPad or an Android device please note that your drafts will disappear if you delete and reinstall the app. Updating the iPhone, iPad or Android app should not affect your drafts.

Is there a way to continue working on my story on another device? 2018-03-05T15:32:49+00:00

Your draft is saved locally on your device’s hard drive, which means that you have to continue working on it on the same device.

Where is the Plotagon Community going? 2018-10-23T10:48:44+00:00

Plotagon will no longer host the Community on its servers or inside the app. However, Plotagon users are already setting up their own channels on YouTube, Facebook and other social media networks. In other words, Plotagon continues, but the Community is becoming decentralized and more accessible to a wider audience.

When will this happen? 2018-10-23T10:49:53+00:00

Beginning October 31, 2018, you will no longer be able to publish new plots to the Plotagon Community within the app, but all your plots will still be on your own profile page, along with comments and likes. December 31, 2018 is the last day to download your movies from our server.

What will happen to my characters and plot files? 2018-10-23T10:51:04+00:00

Your characters and plot files will still be in the Plotagon Story application. The app will function as usual for creating characters, writing plots and exporting your movies.

Will I still have my purchases? 2018-10-23T10:53:54+00:00

You can continue to use any scenes, characters, clothes, voices that you have purchased, including the Golden Ticket.

What will happen to the plots that I have published? 2018-10-23T10:56:36+00:00

Log in to the Plotagon Community to download all the plots that you have published to the Plotagon Community through December 31.

How will I keep my followers and views? 2018-10-23T10:58:32+00:00

On your profile page you can add links to your other social media channels where you want to share your plots. This will appear as a star on your profile, so all your followers know that they can click that link. Be sure to follow your friends in return!

How can I find my friends? 2018-10-23T10:57:36+00:00

Look for the star on their profiles! Go and follow them!

How can I pay for Plotagon Education? 2018-03-05T15:44:10+00:00

We accept credit card and wire transfer payments.

How do I qualify for educational pricing? 2018-03-22T17:12:32+00:00

Plotagon Education’s special pricing is available to teachers and administrators at accredited public and private schools (preschool through postgraduate university). Business, government, and nonprofit customers seeking to use Plotagon for corporate training, advertising, and content, including educational products, should use Plotagon Studio. All other users should use Plotagon Story.

What if I already have a Plotagon Story account? 2018-03-05T15:42:50+00:00

Plotagon Education is a separate app that has been adapted to the needs of a school environment and therefore requires a separate login.

What’s the difference between the free Plotagon app and the Plotagon Education app? 2018-03-05T15:42:08+00:00

The free Plotagon app comes with two scenes and six characters (with more available as in-app purchases). Plotagon Education, on the other hand, includes our full range of content, a web-based admin system to manage your faculty and student users, the ability to save completed movies to your hard drive or camera roll to share in your private educational network, and a COPPA-compliant privacy policy.

What languages are available for Plotagon Education? 2018-03-05T15:49:32+00:00

The Plotagon application User Interface is in English, and it includes two Acapela English-language Text To Speech voices. However, the User Interface is so easy and intuitive that only a basic knowledge of English is necessary to use the application. In fact, people all around the world are using Plotagon in a wide range of languages by recording their own voices, and others are using it to teach new languages.

Is Plotagon Education difficult to use? 2018-04-12T13:32:20+00:00

Plotagon Education has a simple, highly visual interface that novices can master with almost no learning curve. This is partly why we won the coveted Red Dot Award for Communication Design in 2015 and the SIIA Innovation Award in 2016. Creating characters is as simple as clicking on facial attributes (hair style, skin color, etc.), clothing and accessories. Making a film is just as easy, with a screenplay-like interface and drag-and-drop ordering.

Can I record my own voice? 2018-03-05T15:50:39+00:00

Yes, you can! Once you type in your dialogue, you can click the microphone icon to record your voice. Plotagon Education will automatically sync the characters lips to the sound of your voice – no matter what language you are speaking!

How can I share the Plotagon Education movies once I finish them? 2018-03-05T15:47:24+00:00

Each Plotagon Education license allows you to save your completed movies to disk (or, on a mobile device, Save to Camera Roll). Once you do this, you will have an MP4 movie file that you can share with your students or colleagues as your school permits: on a local network, Learning Management System, USB, etc. You can even import the completed file into a movie editor app to include it in a larger film.

Can my students or I use a Google Education or Microsoft Education Single Sign On login? 2018-03-05T15:58:56+00:00

Once you purchase a valid license, you can connect it to your school’s Google Education or Microsoft Education account.

What operating systems and platforms does Plotagon Education support? 2018-03-22T17:19:13+00:00

Plotagon Education have versions for macOS (Mac), 64-bit Windows versions, iOS (iPhone & iPad) and Android (phones and tablets, and Android-compatible Chromebooks). Learn more about running Plotagon Education on Chromebooks.

Does Plotagon Education work on Chromebooks? 2018-04-03T14:34:59+00:00

Plotagon is pleased to launch the first educational Android application that is specifically optimized for Android-compatible Chromebooks. Users can log into Plotagon Education using their Google Education Single Sign On logins and save their characters and movies to their Google Drive accounts. Google has published some information to help you run Android on your Chromebook. Also see this detailed list of supported models and information to learn how to set it up for your school.

Is there a web-based version of Plotagon Education? 2018-03-05T15:55:15+00:00

Not at this time. Plotagon Education uses such sophisticated graphics technology, it is necessary to run as a downloaded app.

How do I create and manage user accounts? 2018-03-22T17:13:46+00:00

When you purchase a Plotagon Education license for more than one user, you will receive a login to our Admin site. There you can create new users and change passwords. You can then distribute these usernames and passwords to your teachers and students so they can log in to the Plotagon Education app.

Can I change user accounts over time? 2018-03-05T15:48:53+00:00

Each Plotagon Education user receives an individual login that is tied to his or her content, so you can add new users during the term of your annual license (up to the maximum number of user licenses you have purchased) but you cannot swap them during the term. For that reason, we offer an affordable set of pricing options for large numbers of students.

How can I reset my password? 2018-03-22T17:26:38+00:00

If you are a Teacher, then visit our password reset page, and we will email you a temporary password. You can then log in to our Admin system to create a new password that you will remember. There you can also change passwords for your students.

How do I use Plotagon Education on shared devices in my school? 2018-08-14T15:54:42+00:00

Every device on which you wish to use Plotagon Education must have a username in the form of an email account. Users of Android-compatible Chromebooks can sign into each machine with their Google Education login, which will save all their characters and movies to their Google Drive account rather than to the local hard drive.

Can two users work on the same Plotagon Education film? 2018-03-05T15:46:41+00:00

Each Plotagon Education film resides locally on the user’s hard drive, offering maximum security and processing speed. Two users in the same location can collaborate on a single film by creating characters, writing a script, and recording separate voices on the same device.

I’m concerned about my students’ privacy. How do you use their data? 2018-03-22T17:15:26+00:00

When you purchase a Plotagon Education license, we will never sell your personal information or market products or services to your students. In fact, the only information we collect is the email address associated with each account. All other information – including the characters, scripts, and completed movies – remains on the users’ machines or, in the case of Chromebooks, on their Google Drive accounts. For more information, please review our Education Privacy Policy.

My school’s network is preventing Plotagon Education from working properly. What should I do? 2018-03-05T15:59:44+00:00

Ask your IT department to whitelist our domains and content hosting domains: *plotagon.com, api.education.plotagon.com, s3.amazonaws.com, and cloudfront.net. If your IT department needs to know which ports, use 80 and 443.

Where can I get support for Plotagon Education? 2018-03-22T17:22:09+00:00

We are happy to help! Visit our Support page for answers to common questions or to contact our Support team.

Why are there only two characters in a scene? 2018-03-05T15:45:51+00:00

This is part of what makes Plotagon Education so easy to use. The app automatically switches the focus of the scene between the two characters, eliminating the need to select camera cues.

How can I pay for Plotagon Studio? 2018-03-02T15:14:59+00:00

Plotagon accepts credit card and wire transfer payments.

How hard is Plotagon to use? 2018-04-12T13:34:34+00:00

Plotagon has a simple, intuitive User Interface that novices can master with almost no learning curve. The Plotagon application won the coveted Red Dot Award for Communication Design in 2015. Creating characters is as simple as clicking on facial attributes (hair style, skin color, etc.), clothing, and accessories. Making a film is just as easy, with a screenplay-like interface and drag-and-drop ordering.

Isn’t there a free version? What’s the difference between that and the Plotagon Studio version? 2018-03-02T15:09:12+00:00

Plotagon Story is the personal version that comes with 2 scenes and 6 characters (with others available for in-app purchase), and users can only publish their completed videos to the Plotagon community and YouTube. Plotagon Studio, on the other hand, includes over 150 scenes (and counting) and dozens of standard characters, and you can save your completed videos to your hard drive or camera roll to share in your private network. Additionally, the Plotagon Studio license gives you the right to incorporate Plotagon movies into commercial products, including advertisements, training materials, and content.

What languages are available for Plotagon Studio? 2018-03-02T15:09:30+00:00

The Plotagon application User Interface is in English, and it includes two Acapela English-language Text To Speech voices and two other Acapela voices of your choice. But the User Interface is so easy and intuitive that only a basic knowledge of English is necessary to use the application. In fact, people all around the world are using Plotagon in a wide range of languages by recording their own voices, and others are using it to teach new languages.

How can I use the Plotagon movies once I finish them? 2018-03-02T15:14:20+00:00

Each Plotagon Studio license allows you to save your completed movies to disk as an MP4 movie file that you can share with your colleagues, publish for your clients or customers, or even import the completed file into a movie editor or presentation application to include in a larger film.

What is the video export format? 2018-03-02T15:09:37+00:00

Plotagon Studio for Mac and Windows exports MP4 videos in 720p resolution. It can also export short GIFs.

What about subtitles? 2018-03-02T15:09:44+00:00

Plotagon Studio offers you three options to meet accessibility or translation requirements: Subtitles off, embedded subtitles, or a separate .SRT file so you can sync your subtitles later.

What Operating Systems are available for Plotagon Studio? 2018-04-12T13:36:04+00:00

Plotagon Studio is a downloadable application for Mac and Windows. See the release notes of our Download page for more information.

Can I record my own voice? 2018-03-02T15:10:01+00:00

Yes, you can! Once you type in your dialogue, you can click the microphone icon to either a) record your voice, or b) import an audio file. Plotagon will automatically sync the characters lips to the sound of your voice—no matter what language you or your actors are speaking!

Can two users work on the same Plotagon film? 2018-03-02T15:10:16+00:00

Each Plotagon film resides locally on the user’s hard drive, offering maximum security and processing speed. However, thanks to the Plot Import/Export and Voice Import functions you can collaborate with colleagues to create your movie.

Is my information safe? 2018-03-02T15:11:02+00:00

Apart from the purchase information, the only information we collect is the email address associated with each user account. All other information—including the characters, scripts, and completed movies—remains on your users’ machines.

What about custom characters and scenes? 2018-03-02T15:11:22+00:00

Our in-house team of artists and designers can either customize existing content with your logos, colors, and branding, or create original material from the ground up to your specifications. Contact business@plotagon.com to request a quote.

I forgot my password. How can I reset it? 2018-03-02T15:12:18+00:00

Visit our Password Reset page, and we will email you a new temporary password. You can then log in to our admin site to create a new password that you will remember.

How can I get more than two characters in a scene? 2018-04-12T13:40:41+00:00

Each scene only includes two characters, but by combining scenes that show two sides of the same room, you can put up to four characters in the same place. Learn how on the Plotagon Studio blog.

My company’s network is preventing Plotagon Studio from working properly. What should I do? 2018-03-02T15:13:38+00:00

Ask your IT department to whitelist our domains and content hosting domains: *plotagon.com, api.education.plotagon.com, s3.amazonaws.com, and cloudfront.net. If your IT department needs to know which ports, use 80 and 443.

Where can I get support for my Plotagon Studio license? 2018-03-22T17:27:45+00:00

We are happy to help! Visit our Support page to find the answers to common questions or submit a question.

I’ve found a video or comment on Plotagon.com that I find offensive. What should I do? 2018-09-28T13:39:32+00:00

Below every published video there is a button with three dots. Click the button and choose Report as inappropriate. If the video is in violation of the User Content Guidelines in our Terms of Use we will remove it.

Can I edit a video that I have shared with the Plotagon Community? 2018-09-28T13:38:42+00:00

No, not currently. To replace an old video, you have to publish a new version of it, and delete the old version. You can however edit the title of a video after it is published.

Where do I find the videos I’ve published to the Plotagon Community? 2018-09-28T13:37:59+00:00

In your profile. You can also find them by logging into your account on the Plotagon website. The videos will also show up in your feed under the Home tab.

How can I find what other Plotagon Community users have shared? 2018-09-28T13:37:34+00:00

Go to the Discover tab. Search for interesting hashtags or users. Also go through the Staff Picks, Latest and Popular videos. If you find someone interesting just follow them and as soon as they have created a new video it will show up in your feed.

How can others in the Plotagon Community find what I have shared? 2018-09-28T13:37:03+00:00

As a part of the title, you can add hashtags to make it easier for other people to find your video. To make a hashtag, just write something with the hash sign (#) in front of it, like #yolo, and it will automatically become a tag.

Why do I need an account? 2018-09-28T13:36:16+00:00

You need an account to be able to publish and share your videos.

Is there a school version of Plotagon? 2018-09-28T13:35:00+00:00

Yes there is! Plotagon Education includes our full range of content, a web-based admin system to manage your faculty and student users, the ability to save completed movies to your hard drive or camera roll to share in your private educational network, and a COPPA-compliant privacy policy.